Refund | Matterhorn Gotthard Bahn

Please choose the appropriate reason for the refund.*

Duplicate purchase: Duplicate tickets were purchased online/in the app but only one is needed. Travel date, route and passenger (first name, surname and date of birth) are identical.

Wrong date selected: Ticket was purchased with the wrong date. A refund is only possible prior to departure (day of validity).

Wrong discount selected: A ticket was purchased with the wrong discount. Immediately afterwards, the correct ticket was purchased with the correct discount (full fare ticket, Half Fare Travelcard ticket or GA Travelcard) for exactly the same route.

Lack of seats in 1st class: The journey could not be made in 1st class due to lack of seats (for 1st class tickets only, lack of seats confirmed in writing by train crew).

Suspension of service on the line: There was a suspension of service on the line during my journey.

Coronavirus: My trip was not possible because of the Coronavirus.

Death:The passenger is deceased.

Illness or accident: Unable to travel, with proof (medical certificate required).

Enclosures

The ticket for refund bought online and printed out. If claim is for lack of seats in 1st class, the partial use must be confirmed in writing by train staff.

In the event of illness or an accident: Proof of non-usage (doctor’s certificate or employer’s confirmation).

Copy of ID (passport, identity card or driving licence).

In the event of death: Power of attorney or assignment of rights to the legal heirs.

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Refund request form for tickets purchased online

Refund request form for tickets purchased online

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