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Service surcharge for tickets purchased on board the train

Purchasing a ticket in advance avoids additional costs

From 1 June 2024, a service surcharge of CHF 10 will be charged for purchasing tickets on board the train from all stations. To avoid these additional costs, we recommend that you purchase your ticket via the various online channels or at the ticket counter before boarding. You will find more information on how to purchase your ticket and on the introduction of the service surcharge on this page.

You can purchase your ticket here

Swiss Federal Railways online shop
SBB Mobile
Fairtiq
Sales counter
Ticket machines

Do you have any questions?

Why is a service surcharge and therefore a compulsory ticket being introduced?
When does the rule about compulsory tickets and the service surcharge come into effect?
What does the service surcharge cost?
Can I continue to buy my ticket on board the train?
What happens if I board the train without a valid ticket?
Are there any exceptions to the service surcharge?
What are the options for purchasing tickets in advance?
Have the ordering parties (FOT and cantons) been informed of these changes?
Why are there stations without automatic ticket machines?
What steps are being taken to drive digitalization in sales?

If you have any questions or problems, our customer service team will be happy to help.

Railcenter MGBahn
Railcenter MGBahn

Your contact for questions and feedback

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