Matterhorn Gotthard Bahn


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Lost Property Service

If you lose something on the train or at the station, we may find it – or some honest citizen may hand it in. You can report the loss via the Internet, by telephone or at any ticket office.

Reporting a loss

Reporting a loss via the Internet costs you nothing. You can also call the SBB Rail Service on +41 (0) 848 44 66 88 . Reporting it at a ticket office costs you CHF 15.

Reclaim fee

With a GA travelcard CHF 5.00 per item
With a Half-Fare travelcard CHF 10.00 per item
With an annual point-to-point season ticket or regional travel system pass CHF 10.00 per item
With none of the above CHF 20.00 per item
Despatch to an address outside Switzerland CHF 50.00 per item plus shipping costs

easyfind: Restore lost items quickly.

easyfind on the SwissPass - activate now

The easyfind service is available to all SwissPass users. This turns a versatile card into a smart loss protection. As a SwissPass user, you benefit from the easyfind service free of charge for one year: If your wallet or other personal valuables are found in it, they can be sent directly to your home. The Matterhorn Gotthard Railway with various partners and over 900 lost-property offices can contact you directly in the event of a find.

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