Lost Property Service
If you lose something on the train or at the station, we may find it – or some honest citizen may hand it in. You can report the loss via the Internet, by telephone or at any ticket office.
Reporting a loss
Reporting a loss via the Internet costs you nothing. Reporting it to the Rail Service on 0900 300 300 costs only the call charge (CHF 1.19/min. from the Swiss fixed-line network). Reporting it at a ticket office costs you CHF 15.
Reclaim fee
| With a GA travelcard | CHF 5.00 per item |
| With a Half-Fare travelcard | CHF 10.00 per item |
| With an annual point-to-point season ticket or regional travel system pass | CHF 10.00 per item |
| With none of the above | CHF 20.00 per item |
| Despatch to an address outside Switzerland | CHF 50.00 per item plus shipping costs |
easyfind: Restore lost items quickly.
easyfind on the SwissPass - activate now
The easyfind service is available to all SwissPass users. This turns a versatile card into a smart loss protection. As a SwissPass user, you benefit from the easyfind service free of charge for one year: If your wallet or other personal valuables are found in it, they can be sent directly to your home. The Matterhorn Gotthard Railway with various partners and over 900 lost-property offices can contact you directly in the event of a find.
